Cancer Vanguard Partners Appoint iWantGreatCare to provide innovative patient feedback system

iWGC to create UK's largest patient feedback system to measure the experience of cancer patients

14th June, 2017, Oxford: 
Two leading NHS cancer programmes at the forefront of working collaboratively to deliver world class cancer care have appointed iWantGreatCare (iWGC) to create the UK’s largest ever patient feedback system for measuring in real time the experience and outcomes of cancer patients across their pathways. The Patient Feedback System will ensure that patients are at the heart of service delivery by empowering them to give direct, publicly available feedback. 

The Cancer Vanguard was established in 2015 to create new models of cancer care, inspiring and informing care across the rest of the health and care system. The contract announced today was signed between iWGC and two of the three partners making up the Cancer Vanguard: RM Partners, covering North West and South West London and Greater Manchester Cancer Vanguard Innovation, covering Greater Manchester and Eastern Cheshire.

The new contract builds on the iWGC platform, where patients provide reviews on aspects of treatment including hospitals, GP surgeries, clinics, staff, and medicines. The platform already includes over 4 million patient reviews, 10,000 active clinicians and 3,000 clinical locations. 

Getting the patient perspective

The Patient Feedback Survey will gather patient experience and outcomes data at multiple contact points, including acute trusts, community services, hospices and palliative care services. Patients, carers and family members will be able to give feedback online or in person. Reviews will be published on iWGC’s website and websites of the organisations, increasing transparency for patients and delivering actionable insights for healthcare providers to continuously improve the care, quality and safety of patient experiences and outcomes. 

Analysis of qualitative and quantitative patient feedback will provide a completely new perspective on the patient experience, helping RM Partners and Greater Manchester Cancer Vanguard Innovation to continuously improve their service. Gathering data across 45 NHS organisations in both London and Manchester will also give a detailed picture of how patient experience varies across different providers. 

Sarah Rushbrooke, Lead for Patient and Family Leadership and Engagement of RM Partners said:

“The iWantGreatCare contract is part of an exciting new approach to patient and family leadership, to ensure patients are at the heart of service delivery. Most importantly, it will make sure that our work is driven by the outcomes that matter to cancer patients and their families. Our aim is to put patient experience on a par with clinical effectiveness.”

 Adrian Hackney, Director of Commissioning at Greater Manchester Cancer Vanguard Innovation said:

"We put the patient at the centre of what we do, listening to them at every step of the way. Gathering this data may allow us to see the service through the patients' eyes, gathering a wealth of insights on an entirely new scale. Ultimately, these insights can help us develop more effective ways of working which can be rolled out across the National Health Service." 

Dr Neil Bacon, Founder and CEO of iWantGreatCare said:

"iWantGreatCare is delighted to be working closely with so many prestigious organisations in the Cancer Vanguard, providing them with real-time, continuous experience and outcomes metrics to ensure true understanding of the impact on their patients' lives of the new model of cancer care. Ensuring that every patient can "rate and review" all stages of their diagnosis and care will give new insight across whole care pathways within individual organisations and down to the level of the individual clinician."

Notes to editors

For more information and interviews please contact Claire Barry, Communications Consultant iWantGreatCare, 07939 844614,

About iWantGreatCare
iWantGreatCare's mission is to transform global care standards by empowering patients to give real-time feedback about their care, whether it's about their doctor, nurse, dentist, physiotherapist, hospital, GP practice or, increasingly, their treatments and medicines. 
For healthcare providers, the detailed and comprehensive data gathered and analysed by iWGC in real-time delivers significantly enhanced understanding of performance across a range of robust quality metrics, often acting as a powerful indicator of potential risk and harm.
For individual clinicians, the platform now serves to reaffirm the very values and motivations which underlie their drive to work in healthcare in the first place and remind them why they became a clinician.
iWantGreatCare passionately believes that the problem of variance in standards of care - and therefore outcomes - can be address when patient experience data is used correctly and constructively as a quality metric. iWGC's platform is a game-changing technology that enables open, transparent dialogue between patients and clinicians and heralds an era of true patient partnership.
iWantGreatCare now operates in 23 countries and in multiple languages. With over 4 million published individual healthcare reviews, it is the single largest independent source of patient feedback in the world. 

About RM Partners
RM Partners is the Cancer Alliance across north west and south west London and covers a population of 3.9 million people. We work with health organisations including clinical commissioning groups, NHS acute trusts, specialised commissioning, community services, hospices, and third sector and voluntary organisations.

About Greater Manchester Cancer Vanguard Innovation
Vanguard Innovation is the innovation arm of Greater Manchester Cancer, the cancer programme of Greater Manchester Health and Social Care Partnership.
Our aim is to pioneer innovations in cancer services and inspire health professionals across the country to adopt our new models of care.
Vanguard Innovation is also one of three partners in the national Cancer Vanguard which was set up to pilot new models of cancer care across Manchester and London to improve the rates of earlier diagnosis and detection, improve patient outcomes and experience and reduce variation in services.


About the Cancer Vanguard
RM Partners is part of the national Cancer Vanguard, whose aim is to ensure that everyone receives the best cancer care when and where they need it. It was established as part of the NHS England New Care Models programme, and is responsible for helping to deliver the NHS England Five Year Forward View and support the improvement and integration of services.

About the National Cancer Strategy
The National Cancer Strategy, Achieving World-Class Cancer Outcomes, was published in 2015, and included 96 recommendations to help transform the care that the NHS delivers for all those affected by cancer. The Cancer Vanguard has been tasked with contributing to the delivery of some of the key outcomes of the National Cancer Strategy.