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Founder and CEO of iWantGreatCare Dr Neil Bacon appeared on BBC Radio Four’s PM programme yesterday evening as part of a feature on the work they are doing with Walsall NHS Trust. Dr Bacon discussed the advantages of the real-time

iWantGreatCare’s National Friends and Family Test Symposium, ‘How to Make the Friends and Family Test Work for Your Trust,’ will be held on 31st January at The King’s Fund, Cavendish Square, London. Speakers at the event include representatives from TripAdvisor, Patient

Writing in The Times today, Alan Milburn said that Jeremy Hunt should focus on making the NHS more transparent rather than responding to the Stafford Hospital inquiry with more regulation. Mr Milburn, who was Secretary of State for Health (1999-2003) and

David Cameron has highlighted the importance of raising standards of care in the NHS and cites the Friends and Family Test as a key initiative to help achieve this. The Prime Minister makes his speech in the context of the

The news yesterday that performance data on individual surgeons will, from next summer, be expanded to other specialities, as well as heart surgeons, is a positive move by the NHS. The data, which will become mandatory from April 2014, will

In response to demand from Directors of Patient Experience from Trusts across the country, the first National Symposium, “Making sure the Friends and Family Test works for your Trust”, will take place on 31st January 2013 in Central London. Early bird registration is

A November 2012 article published in the BMJ Quality & Safety Journal identifies that ratings from patients on independent, commercial websites are highly significantly correlated with the quality of the hospital. This is not hospitals doing surveys, it is not the

Five NHS Acute Foundation Trusts will ask patients the ‘Would you recommend?’ question as stipulated by the Department of Health, months before the designated deadline, thanks to the early adoption of iWantGreatCare’s free Friends and Family Test solution. From the

Dr Neil Bacon told The King’s Fund’s annual conference yesterday that publishing patients’ opinions on whether they would recommend hospitals to their friends and relatives would force health leaders to prioritise quality over quantity in dealing with patient care. Speaking