I spent last week in Washington as part of the bilateral symposium between the US and UK Health Departments. It was energising to a) meet so many great, inspired and energetic colleagues, and b) to see patient experience acknowledged across
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iWantGreatCare and patient experience in the USA
iWantGreatCare strikes partnership with Lloydspharmacy and Dr. Thom to introduce patient feedback transparency
Dr. Thom to be first to use unedited patient feedback streamed online Real-time feedback to be utilised to advance Lloydspharmacy’s online doctor services iWantGreatCare, the online patient recommendation site, has announced a new partnership with Lloydspharmacy Online and Dr. Thom.
MoreiWantGreatCare forms partnership with Terrence Higgins Trust
iWantGreatCare has teamed up with HIV and sexual health charity Terrence Higgins Trust to make it easier for people with HIV to find and recommend healthcare services that are sensitive to their needs. Due to ongoing high levels of stigma around
MoreAndrew Lansley highlights role of iWantGreatCare in NHS
Health Secretary Andrew Lansley has announced that measuring the quality of care delivered by the NHS will be focused on the experience of patients. In an interview with The Daily Telegraph, Mr Lansley said patients would be asked: “Was the
MoreProfessional and independent sites identify the “bad apples”
For those trying to find a good solicitor or lawyer there is, as yet, nothing equivalent to iWantGreatCare. However, the approach (and technology) used by IWGC has been identified as key to creating a quality service that would benefit both
MoreConference speech: transparency, experience and quality care
The Secretary of State for Health invited Dr Neil Bacon, Founder of iWantGreatCare, to share the stage with him last week asking him to speak on the role of transparency of outcomes, patient experience and choice in improving UK healthcare.
MorePublic to get much more information on GPs
Longstanding concerns about the variability in performance of GPs “have reached new heights” according to the Guardian. They cite the evidence that nearly half of all complaints about doctors to the GMC concern GPs (who only make up a third
MoreWhy and when should doctors respond to reviews?
Earlier this year iWantGreatCare introduced the ability for doctors to post responses directly to reviews and comments about their care. This was something that had been requested often but interestingly is less used, than asked for, by doctors (so far).
MoreDoctors – start using IWGC today
Quick guide to benefits (for you and your patients) of using iWantGreatCare.
MoreChoice in healthcare empowers the public
The Cabinet Office and the Government’s office of Fair Trading recently held a seminar looking at the importance and role of services like iWantGreatCare in helping the public get better services, including healthcare. The resulting reportoutlines how and why such
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