Our solution

iWGC gives you the most innovative, comprehensive and effective way to deliver an excellent experience for every patient.

Simple to deploy, iWGC enables you to better measure the patient experience, engage your staff and continually improve your organisation.

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Enabling continual improvement in patient experience drives organisation-wide benefits

  • IWGC works with your teams to ensure you realise the extensive benefits of an organisational culture totally focused on delivering an excellent patient experience.
  • IWGC has been shown to continually improve:
    • Team and organisational morale
    • Trust with patients and the public
    • Relationships with commissioners
    • Performance against regulatory requirements
      (including CQC, Monitor and GMC re-evaluation)
    • The experience of every patient

Instant alerts and detailed reports engage at all levels

Individuals
  • Instant feedback, via real time alerts,  allows every member of staff to directly understand their personal impact on the experience of those they care for
Wards and departments
  • Graphical reports sent to each ward, team or department showing their performance compared to their peers in other parts of your organisation, as well as compared to national standards
Organisational
  • Detailed monthly reports, enabling management and board to set, track and understand performance across the organisation and relative to equivalent organisations

 

Unified system to measure experience across all clinical scenarios and for all patients

  • Capture patient feedback for doctors, wards, clinics, hospital departments and across the entire organisation
  • Maximise quality and quantity of data collected by using paper, mobile and online services combined
  • Continuously track quantitative and qualitative patient experience, to meet both local and national requirements

Efficiency, accuracy and timeliness

  • All data and feedback is scanned, authenticated and securely stored electronically – IWGC handles all paper returns
  • Quantitative assessments and reviews (“patient stories”) are collected and evaluated from both patients and carers, including multiple languages, paediatric care and for community-based services
  • Set your own questions at no additional cost or work with us to develop a bespoke measurement programmes

Overview

  • Total understanding of patient experience, and continuous improvement, is core to quality healthcare
  • Existing approaches do not give the detail required in a timely fashion, fail to engage staff and are cumbersome to manage
  • IWGC offers a modern, multi-channel data collection and interpretation solution that is based on first-hand understanding of delivering clinical services