The complete solution

IWGC has been developing and improving its service by working closely with NHS clients since 2008. As a result, clients now benefit from an unrivalled combination of simple deployment, ultimate flexibility, and minimal impact on staff and resources. Once deployed, all collection, analysis and reporting is fully automated.

Core
Solutions

Additional
components

Bespoke components

a

Data Collection, monitoring and analysis

  • Quantitative and qualitative capture across all wards and departments
  • Offline data collection – flexible form design, all paper processed by IWGC
  • Multiple online capture – web, mobile, tablet, kiosk
  • Centralised data collection
  • Data input, screening and validation
  • Bespoke ipad applications
  • Multi-language options – online and offline integration with Trust website
  • Deployment on existing bedside patient screens

Additional bespoke components can be defined and scoped upon request, for example monitoring of community services, home-based care.

b

Real-time alerting and automated report generation

  • Individual instant alerts
  • Graphical reports showing comparative performance of Teams/Departments
  • Board reports giving true understanding of inter and intra-organisational performance
  • Automated generation and distribution of reports on weekly or monthly schedule
  • “Comment interface“ to provide direct trust response to patient feedback
  • Real-time, web-based dashboard giving overview and detail for your whole organisation
  • Comprehensive solution to meet requirements of GMC consultant revalidation

IWGC data can be integrated with existing data sets and performance management solutions such as clinical outcomes data

c

Staff and patient engagement programmes

  • Initial staff engagement
  • Workshops and presentations
  • Training in use of data and feedback
  • Supporting powerful external communication ( e.g. public engagement, GP commissioners, external/regulatory bodies)
  • Multiple sharing and dissemination solutions
  • Screen displays in hospital
  • Social media integration across Twitter, Facebook etc
  • Data feeds of patient feedback for local media websites etc

Scanning of external and third-party feedback solutions (Choices, Twitter etc.) into unified solution – total understanding and monitoring of patient experience